Reference

How bd89 Handles Your Personal Information

Your account data stays with us — not sold, not shared without reason. We collect only what we need to run your wallet, verify your identity, and keep your account secure under applicable local law and eligible regions.

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bd89 How bd89 Handles Your Personal Information
HOW WE PROTECT YOUR DATA

Security and Accountability on bd89

We apply standard security practices to keep your account and payment data safe. SSL encryption covers all data in transit between your device and our servers. Payment details for bKash, Nagad, and Rocket are handled through those providers' own secure rails — we do not store your mobile banking PIN or full wallet credentials on our side.

SSL Encryption

All data moving between your browser or app and our servers is encrypted in transit. This covers login, deposits, withdrawals, and account updates.

KYC Verification

Identity checks are required before withdrawals are processed. This protects your account from unauthorised access and keeps your funds tied to your verified identity.

Limited Data Retention

We keep your data only as long as needed for account operation and legal compliance. Inactive accounts are reviewed and data is handled per applicable retention rules.

No Third-Party Sale

Your personal data is not sold to advertisers or data brokers. Payment processor sharing is limited strictly to what bKash, Nagad, or Rocket need to clear your transaction.

bd89 What We Collect and Why It Matters

What We Collect and Why It Matters

When you open an account, we collect your name, contact details, and payment information — including your bKash, Nagad, or Rocket wallet number — to process deposits and withdrawals. Device data and session logs help us detect unusual access and protect your account. We do not sell your personal data to third parties. Any data shared with payment processors like bKash or

Nagad is limited to what those rails need to complete your transaction. You can request a copy of your stored data or ask us to delete your account through our support channel. Access and data rights depend on your local law and eligible region.

PRIVACY SUPPORT PATHS

Get Help With Your Data and Account

If you have a question about your stored data, a deletion request, or a concern about how your information is used, our support team handles privacy queries directly. Reach us through the channels below — we aim to respond to data-related requests within the timeframe required by applicable rules in your region.

Live Chat Start a chat from your account dashboard to raise a data query or request a copy of your stored information. Available during active support hours.
Email Support Send your privacy request to our support address from the email linked to your bd89 account. Include your registered wallet number for faster matching.
Account Settings Some data preferences — including marketing contact opt-outs and cookie choices — can be managed directly inside your account settings without contacting support.

Key Privacy Terms You Should Know

Short definitions for the data and privacy terms that appear in our policy and account flows.

01
What is KYC?

KYC stands for Know Your Customer. It is the identity verification process — submitting a valid ID — that we run before releasing withdrawals to your bKash, Nagad, or Rocket wallet.

02
What are cookies?

Cookies are small files stored on your device when you visit bd89. They remember your session, language preference, and login state so you do not have to re-enter details on every visit.

03
What is personal data?

Personal data is any information that identifies you — your name, phone number, email address, or wallet number. We collect only what is needed to run your account and process payments.

04
What is data retention?

Data retention is how long we keep your information after you stop using your account. Retention periods are set by legal requirements in your region and our internal compliance rules.

05
What is an opt-out?

An opt-out is your choice to stop receiving a specific type of communication or data use — for example, switching off marketing messages inside your account settings without closing your account.

06
What is a data subject request?

A data subject request is a formal ask to access, correct, or delete the personal data we hold about you. Submit one via email or live chat from your registered account contact details.

Common Questions About Your Privacy on bd89

Straight answers to what our account holders ask most about data handling, wallet privacy, and their rights.

We share your wallet number only with the payment processor handling your transaction — bKash, Nagad, or Rocket — and only to complete that specific deposit or withdrawal. No other sharing occurs.

Yes. Contact support via live chat or email from your registered address and request account deletion. We will process it in line with applicable legal retention requirements for your region.

Log in, go to account settings, and edit your contact details directly. For changes to your registered ID or wallet number, contact support so we can re-verify your identity before updating.

Yes. SSL encryption applies whether you access the lobby on a desktop browser or a mobile device. Avoid logging in over public Wi-Fi without a VPN for an extra layer of protection on your end.

Your data is retained for the minimum period required by applicable rules in your region, then reviewed for deletion. You can speed this up by submitting a data subject request through support.

No. Marketing communications require your consent, and you can withdraw it at any time through account settings or by contacting support. Withdrawing consent does not affect your account access.
Reference

Privacy Guide Bangladesh

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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